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Situational awareness: understanding the work environment and working well within it Nowhere is teamworking more important than in managing the flow of information within health care. Poor communica - tion can lead to misinformation to patients and sta ff and d...

Six Sigma Six Sigma refers to another business performance meth odology that has been adopted for use in health care. The fundamental objective of the Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process impro ve...

Supporting a safety culture Adverse events and near misses go unreported for many reasons, including a fear of blame and the potential for litiga - - tion. Clinical risk management is an integrated process, based on risk identification, analysis and control of...

Surgical Safety Checklist B efore induction of anaesthesia B efore skin incision (with nurse, anaesthetist and surgeon) (with at least nurse and anaesthetist) Has the patient confirmed his/her identity, Confirm all team members have site, procedure, and consent?...

Systems thinking and leadership In a system as complex as health care, ‘systems’ thinking allows the whole system and the relationships of the parts to be considered rather than just isolated functions. Health care is a shared resource with many interdependen...

THE PROCESS OF SURGICAL CARE Patients attend surgeons in many di ff erent settings depending on whether they present electively (scheduled) or urgently (unscheduled). An elective patient’s journey is usually predict - - able and typically starts with referral ...

THE QUALITY IMPROVEMENT PATHWAY Quality improvement can be applied to almost any step, process or activity . The science of improvement is an applied science that prioritises innovation, rapid-cycle testing and spread with the aim of identifying what changes...

Technical and operative errors In surgery , the person rather than systems approach empha - sises the accountability of the surgeon, who, unlike colleagues in other medical disciplines, when operating carries specific responsibilities. During a surgical procedu...

The person approach Human performance principles tell us that humans are fallible and that errors can occur through doing the wrong thing – errors of commission; failure to act – errors of omission; or errors of execution – doing the right thing incorrectly...